When you get the chance to kick back and sentry a movie, the terminal matter yous desire to worry about is your Netflix not working. Nevertheless, it turns out at that place are plenty of reasons why Netflix goes wrong.

With this in mind, nosotros've put together a list of the about common Netflix bug. And, crucially, included troubleshooting solutions to help you get your Netflix support and running again.

1. Your Netflix App Keeps Crashing

It has happened to all of us at some indicate; one of your favorite apps suddenly starts crashing every fourth dimension you endeavor and apply information technology. Afterwards the initial panic has worn off, there are a few steps you tin can accept to endeavor and rectify the problem—only a lot depends on which device you're using.

Smartphone users should offset by forcefulness-stopping the Netflix app. If it all the same doesn't work, endeavor turning your phone off and on again. And if it however doesn't work, you volition demand to delete the app and reinstall information technology from the appropriate app store. The same methodology applies if you're using a set-height streaming box.

If you're using Netflix on your smart Telly, yous might non be able to delete the app. Instead, effort to sign out of the app, articulate the TV's enshroud, so sign in again. Or, if you're using the Netflix app on Windows or macOS, try disabling your antivirus software. This is considering many security suites interfere with the service.

two. You're Seeing Netflix Fault 12001 on Android

Many Android users complain about seeing mistake code 12001 whenever they try to employ the app on their device. This trouble afflicts both smartphones and tablets.

Error code 12001 is caused by the presence of outdated data on your device. You need to refresh the data to go the Netflix app working again. But how do you refresh the data?

Open the Android Settings app and navigate to Settings > Apps and notifications > See all apps, then scroll down and tap on the Netflix entry. Within the Netflix sub-card, go to Storage and enshroud and so tap on Articulate storage and Articulate enshroud.

For other problems similar to this one, see our guide to fixing Netflix fault codes.

three. You Can't Download Netflix Content

In 2016, Netflix finally started offering users a fashion to download content to watch offline. This ways that yous tin can load upward on TV shows and movies before a long plane journey or if yous know you're traveling to an area with poor net coverage. Unfortunately, this feature doesn't always work flawlessly. If you're struggling to download content, there are a few steps you can take.

Firstly, if you're using a jailbroken iPhone or a rooted Android device, you lot can stop correct now. The feature volition non piece of work.

Secondly, make sure yous're running at least Android 4.4.2 or iOS 8, that y'all take the nearly up-to-engagement version of the Netflix app, and that you accept plenty storage on your phone.

If all else fails, try reinstalling Netflix on your phone or tablet.

four. You're Seeing Netflix Error 1012 on iOS

Error 1012 is exclusively limited to iOS users. It points to a network connectivity result—your Netflix app cannot achieve the Netflix servers.

Yous can take some simple troubleshooting steps to endeavour and set up the problem. For instance, try restarting the app, restarting your device, and restarting your home network.

If none of these things work, y'all'll need to reset the Netflix app from within the iOS settings carte du jour. Become to Settings > Netflix and flick the toggle next to Reset into the On position.

Make sure you shut any existing Netflix sessions past pressing the Home push button twice and swiping up on the Netflix app, and then relaunch Netflix. You will need to re-enter your login credentials.

5. You're Seeing a Black Screen on Desktop

If you're using Netflix on Windows or macOS, you might encounter a blackness screen whenever you try to play a video.

This issue has iii primary causes:

  • Cookies: Try to articulate your browser'due south cookies. The precise instructions vary from browser to browser, but you'll typically find the selection in the Settings menu.
  • Silverlight: Microsoft depreciated Silverlight several years ago (though plugins are still bachelor for some browsers). If you nonetheless take information technology installed on your system, it could exist preventing video playback. You demand to delete it.
  • Antivirus: Some anti-virus suites don't play nicely with Netflix. Try temporarily disabling the security software you're using.

If you lot nevertheless run across a black screen, try using a unlike browser or disabling whatsoever plugins yous're using. You might besides desire to investigate how Chrome components can break Netflix.

half-dozen. There Are Also Many Users Watching Netflix

Netflix offers tiered cost plans, and each of these allows more people to simultaneously use Netflix. The top plan is express to 4 people.

If you run into a message that reads "Your Netflix business relationship is in use on another device. Delight end playing on other devices to go along", this is your problem. You can terminate all existing sessions by going to Account > Settings > Sign out of all devices.

For a less desperate solution, go to Account > Settings > Recent device streaming action to come across a listing of electric current sessions. The list will assist you place which users are online. You might be able to persuade 1 of them to log off.

Annotation that you can check how many simultaneous screens your current plan allows by going to Account > Plan Details.

7. You lot're Unable to Log In to Netflix

netflix login

The obvious solution here is to reset your password. And in the futurity, be sure to employ a countersign manager such as LastPass, which should prevent you from incorrectly entering passwords.

Still, before you hit the reset button, information technology's too worth checking your email inbox. Something more sinister might be at play. The Netflix login credentials of unsuspecting users trade hands for insignificant amounts of money on the dark spider web. They're oft bought by people who cannot create a Netflix account from their ain country.

If Netflix sees suspicious login beliefs, information technology will block your account and e-mail yous advising yous to create a new password. Remember, if yous're the victim of a Netflix hack, yous need to alter your password on any other app or service for which y'all've used the aforementioned credentials.

8. Your Netflix Is Not Loading

What can you do if Netflix won't load? If yous're faced with a spinning carmine circle that's stuck on a certain percent, what'south the solution?

Hither are a few tips to try:

  • Close the Netflix app and restart it.
  • Restart your device.
  • Log out of your Netflix account and sign back in.
  • Reboot your router.
  • Upgrade the Netflix app.
  • Sign out of Netflix on all of your devices.
  • Reinstall the Netflix app.
  • Apply a VPN to circumvent ISP throttling.

9. Netflix Is Non Working on Your Smart TV

The Netflix app that comes congenital into some smart TVs is notorious for beingness less reliable than the desktop, mobile, and fix-elevation box versions. Most of the time, this is due to the shortcomings of the TV's internal hardware rather than being an effect with Netflix itself.

Samsung smart TVs are especially problematic; they run the in-house Linux-based Tizen Bone rather than Roku Bone or Android Television set.

If Netflix is non working on your Samsung smart Television, there are a few things you can try.

Firstly, unplug the Boob tube from the wall, await 30 seconds, and then plug information technology back in over again. Adjacent, try turning off Samsung Instant On—some users take found that the feature interferes with installed apps, including Netflix.

If all else fails, effort and do a manufactory reset from your Goggle box's settings menu. Unfortunately, doing so means yous will lose all settings and data. So but utilize this equally a final resort.

Is Your Netflix Account Working Again?

Based on our research, these are the most mutual bug people have with Netflix. Even so, by following our troubleshooting tips, we hope your Netflix is at present working again and you lot tin can become dorsum to watching your favorite shows.

The Most Annoying Netflix Issues (And How to Solve Them)

Read Next

About The Writer

Dan Price (1604 Articles Published)

Dan joined MakeUseOf in 2022 and has been Partnerships Managing director since July 2020. Achieve out to him for inquires about sponsored content, affiliate agreements, promotions, and any other forms of partnership. You lot tin too observe him roaming the bear witness floor at CES in Las Vegas every yr, say hi if you're going. Prior to his writing career, he was a Financial Consultant.

More From Dan Price